Under the supervision of the Director of the Student Services One Stop, the One Stop Specialist is responsible for providing a comprehensive suite of services to students and their families.  This includes aid, billing, information technology, and learning management software support for UWA students.  Operating within a call center environment, the One Stop Specialist utilizes a variety of software systems and technical programs. The role demands a deep understanding of university, federal, and state regulations governing academic records, registration, financial aid, and student account billing, alongside comprehensive training.   Additionally, One Stop Specialists are well-versed in the array of campus resources and services available to students. 

Qualifications

Required:

  • Bachelor’s degree from an accredited university.
  • A minimum of one year of full-time equivalent experience in customer service, student advisory or counseling/service capacity, which may include financial aid, admissions, recruitment, registrar, advising, student activities, student life, or other related student-oriented program/office.
  • A Master’s Degree may substitute for experience.
  • Experience with Microsoft Office.

Other Knowledge, Skills, and Abilities:

  • Strong written and verbal skills, with an attention to detail and superior organizational skills. 
  • Ability to manage time effectively, set priorities, resolve problems independently, and make decisions. 
  • Ability to handle stressful situations with confidentiality, skill, and tact. 
  • Ability to multi-task, and work cooperatively with others.
  • Excellent customer service, communication, and interpersonal skills, including the ability to work well with individuals at all institutional levels.
  • Ability to work independently and as part of a team.
  • Ability to sit at a desk for long periods of time and communicate via various methods.
  • Uphold University mission through work performed. 

Responsibilities:

  • Provide excellent customer service and accurate information to prospective and current students and their families regarding federal financial aid, billing, information technology, and learning management software.
  • Maintain a working knowledge of university information, organization, opportunities, and policies.
  • Create a positive and quality experience at every encounter using virtual visits, phone calls/phone conferences, onsite meetings as well as through e-mail and other written communications.
  • Serve as a model of excellence in professionalism and customer service as you represent the University of West Alabama.
  • Respond to routine questions and/or needs, provide appropriate response/service for the situation; refer to other departments as appropriate.
  • Investigate unusual situations or concerns that come through one stop and assist in problem resolution.
  • Express oneself clearly and effectively when speaking and/or writing to individuals or groups; listen attentively; ensure information is understood by all parties; share information in a timely manner using the most appropriate method; present well-organized information in a group setting.
  • Navigate confidential student information across multiple systems.
  • Work collegially with others, cooperating in both interpersonal and team relationships; foster enthusiasm and maintain mutual trust, candor, and respect.
  • Perform other duties as assigned by the Director of Student Services One Stop or other appropriate administrators.

Application Deadline: Review of applications begins immediately and continues until position is filled. 

To Apply: Only complete applications will be considered.

Send materials listed below to:

Kirstan Cunningham, Director of Student Services One Stop

University of West Alabama

Station 4

Livingston, AL 35470

kcunningham@uwa.edu

  1. Cover letter.
  2. Current resume.
  3. List of at least three current references.
  4. Transcripts of all college work. Unofficial transcripts will suffice for application. Official transcripts must be submitted immediately upon employment.

Prior to hiring, the final candidates must successfully pass a pre-employment background investigation, including information obtained from social media and other internet sources.

The University of West Alabama does not discriminate on the basis of race, religion, hearing status, personal appearance, color, sex, pregnancy, political affiliation, creed, ethnicity, national origin (including ancestry), citizenship status, physical or mental disability (including perceived disability), age, marital status, sexual orientation, gender identity, gender expression, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other protected category under applicable local, state, or federal law, including protections for those opposing discrimination or participating in any grievance process on campus, with the Equal Employment Opportunity Commission, or other human rights agencies.

AA/EO Employer.

Minority applications encouraged.