Lost / Stolen / Non Functioning Tiger Cards If you lose your card, deactivate it via the "Manage My Account" section of this website or call the Tiger Card Office at 205.652.3565. If the card is found or recovered, the card holder can reactivate the card online or in person. Cards will not be reactivated over the phone. After a replacement card is issued, all previous cards are invalid and should be destroyed if recovered. Any meals or Tiger Bucks lost are not refundable, so make sure to deactivate your lost card immediately. The fee to replace a lost ID card is $10, which can be paid for with cash, check, or credit card. Be sure to ask if your card has been turned in. The Tiger Card Office will replace, at no charge, any non-functioning ID card that exhibits normal wear and tear. Normal wear and tear is defined as any damage that is caused by swiping the ID card through authorized equipment. The Tiger Card Office will charge a replacement fee of $10 for non-functioning ID cards that are determined to be caused by improper care and handling. Examples include bent cards, gouged cards, and cards with vertical scratches or gouges on the magnetic stripe. Any ID card with a hole punch that interferes with the function of the ID card will also be charged a $10 replacement fee.