Acquiring the Remote Proctor Device If this is your first semester in UWA’s online program, these are the steps you need to follow in order to receive your remote proctor. First and foremost, please be advised that the cost for the remote proctor is already included in your tuition. There is no separate cost for the device. We recommend that you print these instructions or open a separate window before following the steps. STEP 1: Go to our ticketing system by clicking here. STEP 2: Login to the helpdesk using your username and password. You should see the following screen after a successful login. Choose "Remote Proctor" as the request type. STEP 3: Select "Acquiring a Device" from the drop-down list. STEP 4: Type your shipping address (no PO boxes) into the appropriate space provided in the ticket. While this is the most important information, please try to fill out the other questions. If you don't know the answer to something, simply leave it blank. STEP 5: Press the save button. You will immediately receive a confirmation email that your ticket was submitted successfully. Check your email often as all helpdesk communication is conducted through the UWA email system. We do not send emails to personal accounts (Yahoo, gmail, Hotmail, etc). This email will be delivered to your UWA email account. Your Remote Proctor order will be processed and the device will be shipped UPS Ground. When your device ships, you will receive a final update via email. At this time, your ticket will also be marked as "closed". Once your device arrives, it will contain instructions for installation. If you need assistance with the installation of the Remote Proctor, please visit the Remote Proctor website, located at http://remoteproctor.uwa.edu for information on how to contact our technical support team.